Shipping Policy

Processing Time

  • Orders are processed within 2-5 business days of receiving payment.

  • Processing times may vary during holidays or peak seasons.

Shipping Options and Costs

  • We offer various shipping options at checkout, including pickup, standard and expedited services.

  • Shipping costs are calculated based on your location, the weight of your order, and the shipping method selected.

Domestic Shipping

  • Shipping is available throughout the United States.

  • Standard shipping typically takes 3-7 business days after processing.

International Shipping

  • International shipping is available to select countries.

  • Delivery times for international orders vary by destination and may take 7-21 business days.

  • Customers are responsible for any customs duties, taxes, or fees required by their country.

Shipping Confirmation and Tracking

  • You will receive an email confirmation with tracking information once your order has shipped.

  • If you do not receive tracking information, please contact us at [Insert Email Address].

Lost or Damaged Shipments

  • We are not responsible for packages lost or damaged during transit.

  • If your package is lost or arrives damaged, please file a claim directly with the shipping carrier.

Return Policy

Eligibility for Returns

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, in their original condition, and include all original packaging and tags.

  • Custom or made-to-order items, as well as final sale items, are not eligible for returns.

How to Initiate a Return

  1. Contact us at info@newyorktextilelab.com with your order number and reason for return.

  2. Once approved, you will receive instructions on how to return the item.

  3. Pack the item securely and ship it to the provided return address.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

  • We recommend using a trackable shipping method to ensure safe delivery.

Refunds

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable.

Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us at [Insert Email Address] within 7 days of delivery.

  • We will arrange for a replacement or refund, including covering the cost of return shipping.

Contact Us
For questions about shipping or returns, please contact us:
New York Textile Lab
info@newyorktextilelab.com
(917) 273-7121